Sentry insurance and california consumer privacy act: a business case on IT governance, data security, and compliance.

This case paper discusses how Sentry Insurance, a provider of commercial and personal insurance, can effectively implement the California Consumer Privacy Act (CCPA) using ITIL service management and COBIT governance framework. The CCPA regulates the handling of consumer data, and compliance is crucial for businesses operating in California. The article highlights key aspects of ITIL, such as service strategy, service operation, and continuous improvement, that can help Sentry Insurance protect customer data and comply with CCPA requirements. It emphasizes the importance of event management, access management, and problem management in ITIL service operation to ensure data security and address any issues promptly. The article also explores how COBIT can assist in meeting stakeholder needs, creating a dynamic governance system, ensuring a holistic approach to decision-making, distinguishing governance from management, and tailoring the framework to enterprise requirements. By utilizing these frameworks, Sentry Insurance can successfully implement CCPA regulations and safeguard customer data. [ABSTRACT FROM AUTHOR]