Implementation of a hotline ("S-T-I-C-K") to expedite management of occupational bloodborne pathogen exposures at an academic medical center: A Process Improvement Initiative.

Previously, blood and body fluid exposures were managed by a visit to the University Employee Health Clinic during normal business hours and the Emergency Department after hours. We implemented the "S-T-I-C-K" program where health care personnel were evaluated immediately after exposure by a nurse-driven 24/7 hotline. Increasing accessibility to care and a simplified process for exposure management led to a significant decrease in Emergency Department utilization and time between the exposure and receipt of post-exposure prophylaxis. • Nurse-driven 24/7 hotline (STICK) expedites bloodborne pathogen exposure care. • Emergency Department visits to treat BBP exposures decreased from 31% to 0%. • Time from exposure to PEP receipt decreased by 75%. [ABSTRACT FROM AUTHOR]