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- Source :
- Optimize; Sep2005, Vol. 4 Issue 9, p50-50, 1/4p
- Publication Year :
- 2005
-
Abstract
- This article focuses on the findings of a study on customer satisfaction on electronic business (E-business)sites by the University of Michigan. The survey reveals that customer satisfaction with E-business sites rose 4.7 percent since 2004 and 20.5 percent from 2000. Yahoo! Inc. has seen a steady growth in revenue, from 717 million U.S. dollars in 2001 to 3.5 billion U.S. dollars in 2004. Satisfaction for Yahoo in 2005 is up 2.6 percent from 2004.
- Subjects :
- CUSTOMER satisfaction
ELECTRONIC commerce
WEBSITES
CORPORATE profits
Subjects
Details
- Language :
- English
- ISSN :
- 15372308
- Volume :
- 4
- Issue :
- 9
- Database :
- Supplemental Index
- Journal :
- Optimize
- Publication Type :
- Periodical
- Accession number :
- 18229281