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'We've always done it like that' and other dumb acts.

Authors :
Gitomer, Jeffrey
Source :
Business Journal (Central New York); 04/06/2001, Vol. 15 Issue 14, p8, 2p, 1 Black and White Photograph
Publication Year :
2001

Abstract

Relates the author's experience in buying a loft book in North Carolina. Unfriendly approach of customer service personnel at Borders and Barnes and Noble bookstores; Failure to find a book on decorating lofts.

Subjects

Subjects :
LOFTS
BOOKS
BIBLIOGRAPHY
PURCHASING

Details

Language :
English
ISSN :
08945675
Volume :
15
Issue :
14
Database :
Supplemental Index
Journal :
Business Journal (Central New York)
Publication Type :
Periodical
Accession number :
4327706

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