HOW TELEWORK CAN MOVE AHEAD.

The author discusses how telework in U.S. government agencies can move forward. She states that management resistance to the telework initiative is rational but it should not be a permanent obstacle. She suggests that the key to reversing managers' resistance is to make them understand the concept of telework. She explains that telework is a cost-effective means to improve delivery of public services and it can serve as recruitment and retention resource as the demand for work/life balance grows.