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Analysing reviews in the Web 2.0: Small and medium hotels in Portugal.
- Source :
- Tourism Management; Oct2012, Vol. 33 Issue 5, p1286-1287, 2p
- Publication Year :
- 2012
-
Abstract
- Abstract: This study presents a characterisation of online reviews for small and medium hotels (SMH) in Portugal. We collected and analysed 1500 online reviews from 50 SMH. The findings show that room, staff and location were the concepts most frequently appeared in the reviews, with cleanliness, friendliness, helpfulness, and centrality of position the terms most frequently used to qualify the concepts. This study points out the main features which SMH managers should prioritize. [Copyright &y& Elsevier]
- Subjects :
- WEB 2.0
HOTELS
FRIENDSHIP
EMPLOYEE attitudes
EXECUTIVES
DATA analysis
Subjects
Details
- Language :
- English
- ISSN :
- 02615177
- Volume :
- 33
- Issue :
- 5
- Database :
- Supplemental Index
- Journal :
- Tourism Management
- Publication Type :
- Academic Journal
- Accession number :
- 74497763
- Full Text :
- https://doi.org/10.1016/j.tourman.2011.11.007