CLAIMS QUANDARY.

The article focuses on the heavy work load of the U.S. Department of Veterans Affairs (VA). It informs that every year the work load is increasing and in 2011 1.3 million claims are produced by the veterans to the VA from which VA could process only 1.03 million claims. It informs that VA is making a three pronged transformation strategy to speed up the claims process including employee training, engineering a new structure to reduce redundancy and use of fast track technology.