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New software brings us intimacy on the desktop.

Authors :
Madden, Lisa
Source :
New Hampshire Business Review; 05/23/97, Vol. 19 Issue 11, p25, 3p, 1 Color Photograph, 1 Diagram
Publication Year :
1997

Abstract

Features the Silknet ServiceDesk from Silknet Software Inc., a software system designed to allow companies to deliver excellent customer service. Comment on how the system works and how the problem-resolution database operates by Silknet President, Jay Wood; Various Web tools used by support person; Advantages of the graphics in relaying information; Ranges of license fees for the system.

Subjects

Subjects :
COMPUTER software

Details

Language :
English
ISSN :
01648152
Volume :
19
Issue :
11
Database :
Supplemental Index
Journal :
New Hampshire Business Review
Publication Type :
Periodical
Accession number :
9707152232