Back to Search
Start Over
Development and evaluation of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey for in-center hemodialysis patients
- Source :
- American journal of kidney diseases : the official journal of the National Kidney Foundation, vol 64, iss 5, Weidmer, BA; Cleary, PD; Keller, S; Evensen, C; Hurtado, MP; Kosiak, B; et al.(2014). Development and Evaluation of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey for In-Center Hemodialysis Patients. AMERICAN JOURNAL OF KIDNEY DISEASES, 64(5), 753-760. doi: 10.1053/j.ajkd.2014.04.021. UCLA: Retrieved from: http://www.escholarship.org/uc/item/9wz1x97d
- Publication Year :
- 2014
- Publisher :
- eScholarship, University of California, 2014.
-
Abstract
- BackgroundThe US Centers for Medicare & Medicaid Services assess patient experiences of care as part of the end-stage renal disease prospective payment system and Quality Incentive Program. This article describes the development and evaluation of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) In-Center Hemodialysis Survey.Study designWe conducted formative research to generate survey questions and performed statistical analyses to evaluate the survey's measurement properties.Setting & participantsFormative research included focus groups, cognitive interviews, and field testing the survey with dialysis patients.Measurements & outcomesWe assessed internal consistency reliability (Cronbach alpha) and center-level reliability for 3 multi-item scales. We evaluated construct validity using correlations of the scales with global ratings of the kidney doctor, staff, and dialysis center.ResultsResponse rate was 46% (1,454 completed surveys). Analyses support 3 multi-item scales: Nephrologists' Communication and Caring (7 items, alpha=0.89), Quality of Dialysis Center Care and Operations (22 items, alpha=0.93), and Providing Information to Patients (11 items, alpha=0.75). The communication scale was correlated the most strongly with the global rating of the "kidney doctor" (r=0.78). The Dialysis Center Care and Operations scale was correlated most strongly with global ratings of staff (r=0.75) and the center (r=0.69). Providing Information to Patients was correlated most strongly with the global rating of the staff (r=0.41).LimitationsA relatively small number of patients completed the survey in Spanish.ConclusionsThis study provides support for the reliability and validity of the CAHPS In-Center Hemodialysis Survey for assessing patient experiences of care at dialysis facilities. The survey can be used to compare care provided at different facilities.
- Subjects :
- Adult
Male
Hemodialysis Units
Adolescent
patient satisfaction
Health Personnel
Clinical Sciences
patient experiences of care
patient-centered care
Hospital
Young Adult
quality of care
80 and over
Humans
CAHPS In-Center Hemodialysis (ICH) Survey
Prospective Studies
Aged
end-stage renal disease
hemodialysis
Community Participation
Middle Aged
Urology & Nephrology
end-stage renal disease (ESRD)
Health Care Surveys
Public Health and Health Services
Female
Delivery of Health Care
Subjects
Details
- Database :
- OpenAIRE
- Journal :
- American journal of kidney diseases : the official journal of the National Kidney Foundation, vol 64, iss 5, Weidmer, BA; Cleary, PD; Keller, S; Evensen, C; Hurtado, MP; Kosiak, B; et al.(2014). Development and Evaluation of the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Survey for In-Center Hemodialysis Patients. AMERICAN JOURNAL OF KIDNEY DISEASES, 64(5), 753-760. doi: 10.1053/j.ajkd.2014.04.021. UCLA: Retrieved from: http://www.escholarship.org/uc/item/9wz1x97d
- Accession number :
- edsair.dedup.wf.001..dac0a7db834d81114615a82993cbbdc8