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Continuous improvement process and waste reduction through a QFD tool: the case of a metallurgic plant

Authors :
Leoni Pentiado Godoy
Alexandre Chapoval Neto
Daniel Benitti Lorenzett
Édio Patric Guarienti
Source :
Revista Produção Online, Vol 13, Iss 2, Pp 417-449 (2013)
Publication Year :
2013
Publisher :
Universidade Federal de Santa Catarina, 2013.

Abstract

This paper proposes the use of QFD for the continuous improvement of production processes and waste reduction actions. To collect the information we used the simple observation and questionnaire with closed questions applied to employees, representing 88.75% of the population that works in the production processes of an industry of metal-mechanic sector, located inRio Grandedo Sul. QFD is an effective method of quality planning, because it provides a diagnosis that underpins the definition of improvement actions aimed at combating waste. Actions were set providing improved communication between the sectors, enabling the delivery of products with specifications that meet customer requirements, on time and the right amounts, at a minimum cost and satisfaction of those involved with the company. The implementation of these actions reduces waste, minimizes the extra work, maximizes effective labor and increases profitability.

Details

Language :
English
ISSN :
16761901
Volume :
13
Issue :
2
Database :
OpenAIRE
Journal :
Revista Produção Online
Accession number :
edsair.doajarticles..20981ca918e28a8ff010991127860379