A Theoretical Review of Management and Information Systems Using a Critical Communications Theory

This paper reflects on the managerialistic orthodoxy of knowledge management in order to show that a critical communications theory is required for addressing real political and ethical shortcomings. This produces an alternative methodological perspective through an intentional synthesis of established methodological views. The paper's allies in this critical quest include Jürgen Habermas, Werner Ulrich, Stanley Deetz, Geoffrey Vickers, Peter Checkland and their mentors. Information systems and knowledge systems architects and engineers and their manager clients conveniently ignore fundamental issues, including politics, power, knowledge and communication. Yet, today the more substantive issues are not technical but ethical. In raising questions about the rhetoric of knowledge management reflections on the instrumentality of much of what is said and done about management and information systems are outlined. The departure point is critical scepticism. This is motivated by concerns for the ethical status of the commercially valuable outcome of (at least) two conjoined simplistic and fundamentally dominatory conventional wisdoms. These stem from two fields that are managerialistically biased and which share a common basis in a false rationality.