Knowledge acquisition and interface design

Describes tools, techniques, and concepts to optimize user interfaces. The best way to ensure that a software system is friendly and works is to base it on the intended users' mental models (how they view the world), knowledge structures (what they know and how they have organized it), and work processes. The author uses a team of engineers to systematically acquire and analyze user and domain knowledge and to translate that knowledge into user-interface design decisions. This front-end analysis method, combined with knowledge-acquisition techniques, lets one build user-centered systems. >