sj-pdf-1-jmx-10.1177_00222429221119977 - Supplemental material for Complaint De-Escalation Strategies on Social Media

Authors :: Herhausen, Dennis
Grewal, Lauren
Cummings, Krista Hill
Roggeveen, Anne L.
Villarroel Ordenes, Francisco
Grewal, Dhruv
Publication Year :: 2022
Publisher :: SAGE Journals, 2022.
Abstract: Supplemental material, sj-pdf-1-jmx-10.1177_00222429221119977 for Complaint De-Escalation Strategies on Social Media by Dennis Herhausen, Lauren Grewal, Krista Hill Cummings, Anne L. Roggeveen, Francisco Villarroel Ordenes and Dhruv Grewal in Journal of Marketing

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