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The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery
- Source :
- Journal of Service Science and Management. 14:12-33
- Publication Year :
- 2021
- Publisher :
- Scientific Research Publishing, Inc., 2021.
Details
- ISSN :
- 19409907 and 19409893
- Volume :
- 14
- Database :
- OpenAIRE
- Journal :
- Journal of Service Science and Management
- Accession number :
- edsair.doi...........221caf94c8eadcf3ba917b549b3a2d25
- Full Text :
- https://doi.org/10.4236/jssm.2021.141002