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How chatbots influence trust

Authors :
Lu, Yunfeng
Riyanto, Yohanes
Zhang, Xing
Publication Year :
2022
Publisher :
Open Science Framework, 2022.

Abstract

In the study, we exogenously manipulate the chatbot’s ability to conduct the chit-chat, and investigate how the chit-chat influences human trust towards the recommendation made by the chatbot.

Subjects

Subjects :
Marketing
FOS: Economics and business
FOS: Psychology
Economics
Psychology
Business
Social and Behavioral Sciences

Details

Database :
OpenAIRE
Accession number :
edsair.doi...........23a0df1e11244e0be8a14b8c11c4a147
Full Text :
https://doi.org/10.17605/osf.io/w64r3
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