Preliminary results of a multilingual, multicultural survey design

Introduction:The United States Agency for Healthcare Research and Quality has invested heavily in the Consumer Assessment of Healthcare Providers and Systems (CAHPS). Funded by the Qatar National Research Fund, a research team formed of 3 collaborative institutions; Weill Cornell Medical College-Qatar (WCMC-Q), Hamad Medical Corporation (HMC) and University of Michigan (UM), is working on translating, adapting and modifying CAHPS to generate QCAHPS, an instrument relevant to Qatar and the region population. It is a five-phase project.Objectives:To translate the existing CAHPS into Arabic, Hindi and Urdu, identify “translation dilemmas”, and to explore patients’ assessment of translation dilemmas and quality of ambulatory care visits based on their own cultural context and preferred language with four linguistic groups, English, Arabic, Hindi, and Urdu.Methods:Recruitment of qualified research assistants and reviewers (Qatar team) followed by training on interviewing, coding and naming protocols wa...