Implication of Privacy Laws and Importance of ICTs to Government Vision of the Future

In the past three decades, every nation has included information and communication technologies (ICTs) as a necessary part to run the government services efficiently and effectively. ICTs have been incorporated in the internal and external processes of the personalized and responsive e-government services. Indeed, these services can enhance the citizen’s end-to-end experience and service delivery in the public sector. Every government, thus, has initiated the procurement of advanced technology, technology skills, innovation capabilities, and digital public services to enhance the quality of service, public trust in government policies with a better citizen outcome. The present study undertakes index scores of 100 top countries based on government artificial intelligence readiness index (AIRI) provided by Oxford Insights in 2019 to investigate the impact of digital capabilities and services on the government vision of the future. The findings suggest that the improvement in government procurement of advanced technology, and innovation capabilities of a nation can be significant in ‘ICTs to government vision of the future.’