Decomposition-compensation method of service level management in corporate IT infrastructures with the use of adaptive genetic algorithm

The decomposition-compensation method of service level management used in corporate IT infrastructures is proposed in the paper. The method assumes the decomposition of service level management tasks and the compensation of the negative impact of various factors by allocating extra resources for critical applications. The approach is based on the interaction of three integrated hierarchical processes — matching the level of services, resource planning and service level management. For the service level management the adaptive genetic algorithm was used.