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Comparisons of service quality perceptions between full service carriers and low cost carriers in airline travel
- Source :
- Current Issues in Tourism. 23:1261-1276
- Publication Year :
- 2019
- Publisher :
- Informa UK Limited, 2019.
-
Abstract
- We apply latent Dirichlet allocation topic modeling to a vast number of passenger-authored online reviews for airline services to compare service quality between full service carriers (FSCs) and lo...
- Subjects :
- Topic model
Service quality
Air transport
Operations research
Computer science
media_common.quotation_subject
05 social sciences
Geography, Planning and Development
ComputerApplications_COMPUTERSINOTHERSYSTEMS
Latent Dirichlet allocation
symbols.namesake
Low-cost carrier
Tourism, Leisure and Hospitality Management
Perception
Full service
ComputerApplications_GENERAL
0502 economics and business
symbols
050211 marketing
050212 sport, leisure & tourism
media_common
Subjects
Details
- ISSN :
- 17477603 and 13683500
- Volume :
- 23
- Database :
- OpenAIRE
- Journal :
- Current Issues in Tourism
- Accession number :
- edsair.doi...........3414391cf7923f319d97590d78100074
- Full Text :
- https://doi.org/10.1080/13683500.2019.1604638