Increased Scope for Customer Service

should stop or how far the water utility should go in its efforts to please the public, it may be helpful first to describe some of the services that are already being provided. Domestic water supplies in the United States are safe and, for the most part, free from excessive quantities of dissolved salts and objectionable tastes and odors. The incidence of waterborne diseases has been reduced almost to zero in areas served by recognized water purveyors. The rare outbreak of waterborne disease