Improving the Quality of Service Delivery in Nigeria

In 1989 researchers evaluated the impact of a 3 day course in counseling and interpersonal communication skills for family planning nurses in Ogun State Nigeria on quality of service delivery and on client compliance with follow up appointments. They interviewed 480 clients observed 39 nurses and examined the medical records of 1001 clients who visited the 8 clinics. 97% of clients who spoke to a trained nurse felt the nurse earnestly listened whereas only 66% of those who spoke with an untrained nurse felt this (p