Measurement of radiology education performance in hospitals using a balanced scorecard

The high number of educated unemployment is partly due to the gap in the learning process with the world of work. To reduce this gap, higher education institutions in the health sector need to work together with hospitals in providing education, as a program to align education with industry and the world of work. This study aims to analyze the effectiveness of measuring education performance in hospitals based on the Balanced Scorecard, by examining the indirect effect of the learning and growth perspective on the customer perspective. This research is a quantitative inferential study, with a cross-sectional study approach. The data used to measure performance consists of primary data and secondary data, which are sourced from apprentices, assistants, heads of installations, employees, events, and documents of the Lung Hospital dr. Ario Wirawan, Salatiga. This research analysis method used Partial Least Square Structural Equation Modeling (PLS-SEM) with SmartPLS version 3.2.9. The results showed positive influence from the learning and growth perspective on the internal business process perspective, the internal business process perspective on the financial perspective, and the customer's financial perspective. The research conclusion explains that there is an indirect effect of learning and growth perspectives on customer perspectives. The results of this study are expected to be useful as an evaluation material for management for strategic planning of education in hospitals.