The Effects of Information Quality on Call Center Agents' Individual Impacts : Focused on Call Center Customer Service Information Systems

Subjects

Subjects :

Call management
Knowledge management
Customer advocacy
Customer Service Assurance
Computer science
business.industry
Information system
Information quality
Service level requirement
business
Call control
Service desk

Details

ISSN :

19754256

Volume :

13

Database :

OpenAIRE

Journal :

Journal of the Korea society of IT services

Accession number :

edsair.doi...........5cd94dccdd42ba36b4d9d99ad6050188

Full Text :

https://doi.org/10.9716/kits.2014.13.1.87