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Improving Performance for Health Plan Customer Service: A Case Study of a Successful CAHPS Quality Improvement Intervention

Authors :
Shelley H. Wiseman
Denise D. Quigley
Donna O. Farley
Publication Year :
2007
Publisher :
RAND Corporation, 2007.

Subjects

Subjects :
Health plan
Quality management
Intervention (counseling)
Patient experience
Customer service
Operations management
Business

Details

Database :
OpenAIRE
Accession number :
edsair.doi...........5f82e17d5d079f3eb7e154d31f669f66
Full Text :
https://doi.org/10.7249/wr517
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