Rest Facilities at Commercial Plazas through User Behavior Perspective

This study attempts to understand how users use rest facilities and, through observation and surveys conducted in three plazas, tries to identify their demand on the rest facilities. The results showed activities in the plaza bringing in large crowds. Half of all users used the supplementary rest facilities such as green decks, railings, and stairs. As a result of ongoing user activities, the rest and other facilities were observed to be closely related. Additionally, children comprised more than 10% of users in the three plazas and tended to use the rest facilities in a dangerous manner. The survey results demonstrated that cleanliness and communication were crucial issues for users. Thus, suggestions include having a plaza design that is based on activities to be held there, that take into account the needs of children, and that consider the environment, users′ comfort, and the need to facilitate communication.