A typology and assessment of human resources performance in the financial services industry: The human resources scorecard perspective

Under the trend of flourishing development and rapid transformation in global financial markets, the domestic financial service industry needs to adjust their strategies more actively to accommodate to such a global trend. As these changes can not be implemented without manpower, the importance of human resources is more signifi cant then ever. The human resource management performance plays a vital role in reinforcing a company's competitive advantage. The way to measure human resource performance is an essential part in evaluating competitiveness. Academics and professionals have pay attention to developing the model measuring human resource performance. The purpose of this paper, therefore, is to develop a human resource performance measurement model that is suitable for Taiwan's financial service industry through the collection and summarization of the literatures about human resource management, performance evaluation, balance scorecard and human resource performance, in conjunction with expert surve...