Back to Search
Start Over
The effectiveness of web-based technology platforms in facilitating construction project collaboration: a qualitative analysis of 1,152 user reviews
- Source :
- Journal of Information Technology in Construction. 26:953-973
- Publication Year :
- 2021
- Publisher :
- International Council for Research and Innovation in Building and Construction, 2021.
-
Abstract
- The construction industry accounts for 9% of global GDP. Efforts at addressing construction’s inherent inefficiencies have over the last decade increasingly involved the deployment of web-based collaborative tools. Consequently, much research has been devoted to assessing these platforms; including interoperability, workflow management and technological limits. What has not been considered to date are the views of web-based tool users themselves as to the functionality, potency and usability of the various platforms available on the market. Currently, there are 5,300,000 documented users of web-based collaborative tools. If web-based collaboration is to be further enhanced, the views of users must be known. This study explores this dimension. Financeonline’s top six tools were considered: CoCostruct, PlanGrid, Autodesk BIM 360, Procore, e-builder and Aconex. Around 200 reviews for each tool were collected from ‘Business Software Reviews from Software Advice,’ resulting in a total dataset of 1,152 complete reviews. Text-mining analysis was applied to this dataset, using RapidMiner Studio 7.5. Thirty key terms with a frequency of over 100 occurrences were retrieved; terms such as software, manage, inform, support, easy use, function, track and friendly. These constitute the subject of the reviews. These terms were then analyzed for sentiment qualifiers; either positive or negative. A total of 804 sentiments were positive, 322 negative and 26 neutral. This study thus highlights that while 70% of user reviews of web-based collaborative tools are positive, there remains much room for improvement. Areas for improvement are also indicated by this study.
- Subjects :
- Computer science
business.industry
media_common.quotation_subject
Sentiment analysis
Business software
Interoperability
Usability
Building and Construction
Computer Science Applications
World Wide Web
Workflow
Software deployment
Web application
business
Function (engineering)
Civil and Structural Engineering
media_common
Subjects
Details
- ISSN :
- 18744753
- Volume :
- 26
- Database :
- OpenAIRE
- Journal :
- Journal of Information Technology in Construction
- Accession number :
- edsair.doi...........6ee1f6a62144a16605a7fbd0687e3630
- Full Text :
- https://doi.org/10.36680/j.itcon.2021.051