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The Management of Workplace Conflict: Contrasting Pathways in the HRM Literature

Authors :
Tom Gormley
Paul Teague
Denise Currie
Bill Roche
Source :
International Journal of Management Reviews. 19:492-509
Publication Year :
2016
Publisher :
Wiley, 2016.

Abstract

This paper reviews the human resource management literature on the management of workplace conflict. It suggests that workplace conflict is commonly viewed in the literature as a symptom of management failure: the notion that conflict may be intrinsic to the nature of work because employees and managers have hard-to-reconcile competing interests is given short-shrift. At the same time, the paper identifies important differences in the literature, which the authors call ‘pathways’, about the best methods to manage problems at the workplace. It is argued that four contrasting pathways can be detected in the literature with regard to how organizations approach workplace conflict management practices. Each pathway is examined fully and their respective strengths and weaknesses are assessed.

Details

ISSN :
14608545
Volume :
19
Database :
OpenAIRE
Journal :
International Journal of Management Reviews
Accession number :
edsair.doi...........799617cf757b1b1a3dd5a47e0915ac14