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How Shipping Company Satisfies Shippers Through Service Quality in South Korea: The Mediation Role of Trust

Authors :
Taewoo Roh
Jinho Noh
Ye-Eun Oh
Keun-Sik Park
Source :
Journal of Korea Trade. 25:19-38
Publication Year :
2021
Publisher :
Journal of Korea Trade, 2021.

Subjects

Subjects :
Service quality
Mediation
Customer satisfaction
Business
Marketing

Details

Volume :
25
Database :
OpenAIRE
Journal :
Journal of Korea Trade
Accession number :
edsair.doi...........8e2fee54b65b46cffe16cde4c7bd420e
Full Text :
https://doi.org/10.35611/jkt.2021.25.5.19
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