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Quality Assessment about Multiple Non-Face-To-Face Customer Channels

Authors :
Young-Sun Yoo
Lee， Ki-Dong
Park Jae Hong
Source :
The Academy of Customer Satisfaction Management. 22:1-40
Publication Year :
2020
Publisher :
The Academy of Customer Satisfaction Management, 2020.

Subjects

Subjects :
Face-to-face
Human–computer interaction
Quality assessment
Computer science
General Medicine

Details

ISSN :
1229859X
Volume :
22
Database :
OpenAIRE
Journal :
The Academy of Customer Satisfaction Management
Accession number :
edsair.doi...........957a16fc32cea95ae4c1d59df342f306
Full Text :
https://doi.org/10.34183/kcsma.22.3.1
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