Decomposition-Compensation Method for IT Service Management

A novel approach for service level management of corporate IT infrastructures is considered. Decomposition-compensation method of service level management of corporate IT infrastructures is proposed in this work. The method assumes the decomposition of tasks related to service level management and the compensation of negative impact of various factors by allocating extra resources for critical applications. The approach is based on the interaction of three integrated hierarchical processes—matching the level of services, resource planning, and service level management.