Barriers and Discrimination in Hospitality Industry: Focus on Hearing Impaired Workers

Disabilities assigned into many categories such as visual impairments, physical disabled, deaf, and mentally retarded. This inferiority complex formed the feelings of less confident, isolated and insecure working in the hospitality industry. The job opportunities also are limited and discrimination in the workplace occurred among disabilities workers. Remarkable, negative perceptions occurred between others included an employers’. This study focuses on the barriers that deaf workers confront in their workplace especially when they are working in hospitality industry. This study examines the discrimination and communication barriers among deaf workers in hospitality sector. The research was carried out in order to have a better understanding toward deaf worker difficulties in workplaces. Qualitative or secondary data were used in order to gather the data collection method in this study. Previous literature reviews on barriers and discrimination among hearing impaired workers in the hospitality industry being examine and used to response the objectives of this studies.