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Toward a Synthesis Model for Crisis Communication in the Public Sector
- Source :
- Journal of Business and Technical Communication. 16:406-440
- Publication Year :
- 2002
- Publisher :
- SAGE Publications, 2002.
-
Abstract
- This article explores approaches to crisis communication and the application of those approaches by organizations responding to a disaster. The authors conducted a survey of 107 state government agencies to learn about government efforts in situations requiring crisis communication. Generally, the survey results suggest that although state agencies enjoy a positive relationship with the media, they have little proactive communication with the media, and less than half have a written crisis communication plan. Significant associations were found between the variables under study, including size of the organization, roles in crisis situations, media relationships, and preparation of a crisis communication plan. Case studies and additional evaluations of communication resources are needed to help determine the ability of the public sector to respond effectively to crises. This article considers the needs of state agencies and proposes a conceptual approach that synthesizes a crisis communication process designed for the public sector.
- Subjects :
- Government
Process (engineering)
business.industry
Communication
media_common.quotation_subject
05 social sciences
Public sector
050301 education
Survey result
Plan (drawing)
Public relations
General Business, Management and Accounting
Conceptual approach
State (polity)
0502 economics and business
Business and International Management
Marketing
business
0503 education
050203 business & management
media_common
Crisis communication
Subjects
Details
- ISSN :
- 15524574 and 10506519
- Volume :
- 16
- Database :
- OpenAIRE
- Journal :
- Journal of Business and Technical Communication
- Accession number :
- edsair.doi...........b0b09e326720fda88f4f215b44d77a56