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The I-P-C-V Model For Improving The Quality Management And Its Applications

The I-P-C-V Model For Improving The Quality Management And Its Applications

Authors :
Constantin Oprean
Amelia Bucur
Source :
Balkan Region Conference on Engineering and Business Education. 1:437-442
Publication Year :
2014
Publisher :
Walter de Gruyter GmbH, 2014.

Abstract

The process of quality management consists of several stages defined by specific verbs. Some experts have named the stages after the following verbs[1,2,3]: to forecast and to plan, to organize, to direct, to control (Fayol), to plan, to do, to check, to act (Deming); to design, to implement, to manufacture, to deliver; to design, to supply, to control, to assess; to develop, to inspect, to control, to improve or to enhance; to establish quality policies and quality objectives, to establish strategies for quality planning, to determine strategies for quality control, to establish quality assurance policies, to establish policies in the field of quality improvement. In this work we will show that a model of improving the quality management process could be defined starting from the following verbs: to identify needs, to program, to construct, to verify. We will also define a new quality indicator in the Oprean-Bucur model. We applied the models for a course of the Faculty of Engineering from Sibiu, Romania.

Details

ISSN :
18436730
Volume :
1
Database :
OpenAIRE
Journal :
Balkan Region Conference on Engineering and Business Education
Accession number :
edsair.doi...........b4ffcf8dec0c649ff65a11a4096f9b0f
Full Text :
https://doi.org/10.2478/cplbu-2014-0072