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An Examination of the Antecedents and Consequences of Customer Mistreatment

Authors :
Long He
Jungkyu Park
Young Ho Song
Ruodan Shao
Source :
Academy of Management Proceedings. 2020:14077
Publication Year :
2020
Publisher :
Academy of Management, 2020.

Abstract

Considerable research has documented the detrimental impact of customer mistreatment on service employees’ well-being and behaviors. Extending this research, we have integrated the conservation of ...

Subjects

Subjects :
Service (business)
General Medicine
Business
Marketing

Details

ISSN :
21516561 and 00650668
Volume :
2020
Database :
OpenAIRE
Journal :
Academy of Management Proceedings
Accession number :
edsair.doi...........b5ba6de7e5c20acddcd0441ee5b986a3
Full Text :
https://doi.org/10.5465/ambpp.2020.14077abstract
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