Unsupervised Bug Report Categorization Using Clustering and Labeling Algorithm

Bug reports are one of the most crucial information sources for software engineering offering answers to many questions. Yet, getting these answers is not always easy; the information in bug reports is often implicit and some processes are required to extract the meaning of these reports. Most research in this area employ a supervised learning approach to classify bug reports so that required types of reports could be identified. However, this approach often requires an immense amount of time and effort, the resources that already too scarce in many projects. We aim to develop an automated framework that can categorize bug reports, according to their grammatical structure without the need for labeled data. Our framework categorizes bug reports according to their text similarity using topic modeling and a clustering algorithm. Each group of bug reports are labeled with our new clustering labeling algorithm specifically made for clusters in the topic space. Our framework is highly customizable with a modular approach and options to incorporate available background knowledge to improve its performance, while our cluster labeling approach make use of natural language process (NLP) chunking to create the representative labels. Our experiment results demonstrate that the performance of our unsupervised framework is comparable to a supervised learning one. We also show that our labeling process is capable of labeling each cluster with phrases that are representative for that cluster's characteristics. Our framework can be used to automatically categorize the incoming bug reports without any prior knowledge, as an automated labeling suggestion system or as a tool for obtaining knowledge about the structure of the bug report repository.