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Developing and validating a model of ISO 9001 effectiveness gap: empirical evidence from China
- Source :
- Total Quality Management & Business Excellence. 30:S274-S290
- Publication Year :
- 2019
- Publisher :
- Informa UK Limited, 2019.
-
Abstract
- Based on reverse thinking, this research defines the concept of the ‘ISO 9001 effectiveness gap’ for the first time and establishes the ISO 9001 effectiveness gap model. A research study was carrie...
Details
- ISSN :
- 14783371 and 14783363
- Volume :
- 30
- Database :
- OpenAIRE
- Journal :
- Total Quality Management & Business Excellence
- Accession number :
- edsair.doi...........cc38b250e77c228d2c166f5f0d3ea2b7
- Full Text :
- https://doi.org/10.1080/14783363.2019.1665867