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HR in collaborative innovation with customers: role, alignment and challenges

Authors :
Charles D. Stevens
Charles R. Greer
Source :
The International Journal of Human Resource Management. 26:2569-2593
Publication Year :
2015
Publisher :
Informa UK Limited, 2015.

Abstract

Companies are engaging in collaborative innovation with their customers (CIC), but there has been no comprehensive discussion of the role of human resources (HR) in such initiatives or the challenges involved. We begin with a brief overview of CIC and the challenges for HR and then draw on different streams of research to develop a conceptual framework for the alignment of HR with CIC strategies. Theoretical foundations for the components of the framework are integrated with the discussions of its various components. We begin with a review of staffing and development practices focused on collaboration and relationship skills, as well as creativity, and collaborative- and commitment-oriented HR systems. We then discuss how HR deployment, performance management, control practices and contextual factors potentially affect the relationship between antecedent HR practices and the collaborative and innovative behaviors needed for CIC. Several challenges in aligning HR practices with CIC are explored, such as th...

Details

ISSN :
14664399 and 09585192
Volume :
26
Database :
OpenAIRE
Journal :
The International Journal of Human Resource Management
Accession number :
edsair.doi...........cf765dabcf0e39021687ef429cb05024
Full Text :
https://doi.org/10.1080/09585192.2014.1003086