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Managing human resources for service excellence and cost effectiveness at Singapore Airlines

Authors :
Jochen Wirtz
Source :
Strategic Direction. 24
Publication Year :
2008
Publisher :
Emerald, 2008.

Subjects

Subjects :
Finance
business.industry
Strategic alignment
Cost effectiveness
Strategy and Management
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Excellence
Service (economics)
Service level
Operations management
business
Empowerment
Human resources
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Details

ISSN :
02580543
Volume :
24
Database :
OpenAIRE
Journal :
Strategic Direction
Accession number :
edsair.doi...........e9b089b7116333fee6725892c694f897
Full Text :
https://doi.org/10.1108/sd.2008.05624gad.002
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