An Automated Procedure to Evaluate Usability of eHealth Platforms In The Wild

Authors :: M. Domenichelli
D. Domenichelli
Andrea Monteriù
E. Ballarini
Lucio Ciabattoni
G. Foresi
Source :: 2019 Zooming Innovation in Consumer Technologies Conference (ZINC).
Publication Year :: 2019
Publisher :: IEEE, 2019.
Abstract: Nowadays, one of the keys for the success of ICT technologies, in particular in the e-Health realm, is “Usability”. Self-assessment questionnaires are the most diffuse procedure for its evaluation. However, this procedure presents various limitations (e.g., subjectivity, needs of expert supervisors, etc.). In this paper, a methodology based on emotion recognition, web analytics and gaze detection is developed in order to asses usability of e-Health web platforms objectively, automatically, remotely and in the wild.

Subjects :: Web analytics
business.industry
Information and Communications Technology
Computer science
Human–computer interaction
eHealth
Task analysis
Usability
Emotion recognition
business

Database :: OpenAIRE
Journal :: 2019 Zooming Innovation in Consumer Technologies Conference (ZINC)
Accession number :: edsair.doi...........eea452070e6c0a5f4f387b875d689105
Full Text :: https://doi.org/10.1109/zinc.2019.8769352