Supply chain performance evaluation from structural and operational levels

Performance measurement can be defined as the process of quantifying the efficiency and effectiveness of organisations and actions. This paper postulates a comprehensive supply chain performance measurement approach which evaluates a supply chain both from structure and operational levels. The paper first elaborates on why supply chain should be evaluated from these two levels, and then performance indices used in structure and operational level evaluation are identified and related calculation model is proposed. The paper also discusses the relationships of the indices, and suggests that simulation could be applied to build supply chain models both on structure and process levels for evaluation purpose.