Service Blueprinting Analysis(SBA) on B2B Courier Services – Focus on Company Y

Subjects

Subjects :

Service (business)
Focus (computing)
Process management
Blueprint
Business
Service innovation
Marketing
Service process

Details

ISSN :

22879005 and 12291889

Volume :

45

Database :

OpenAIRE

Journal :

Journal of the Korean Society for Quality Management

Accession number :

edsair.doi...........f850bea50fda8732faf251f3524825b0

Full Text :

https://doi.org/10.7469/jksqm.2017.45.1.129