Mining reference process models and their configurations

Reference process models are templates for common processes run by many corporations. However, the individual needs among organizations on the execution of these processes usually vary. A process model can address these variations through control-flow choices. Thus, it can integrate the different process variants into one model. Through configuration parameters, a configurable reference models enables corporations to derive their individual process variant from such an integrated model. While this simplifies the adaptation process for the reference model user, the construction of a configurable model integrating several process variants is far more complex than the creation of a traditional reference model depicting a single best-practice variant. In this paper we therefore recommend the use of process mining techniques on log files of existing, well-running IT systems to help the reference model provider in creating such integrated process models. Afterwards, the same log files are used to derive suggestions for common configurations that can serve as starting points for individual configurations.