Start Over

Towards the Right Assistance at the Right Time for Using Complex Interfaces

Authors :: Stéphanie Jean-Daubias
Blandine Ginon
Simone Stumpf
Traces, Web, Education, Adaptation, Knowledge (TWEAK)
Laboratoire d'InfoRmatique en Image et Systèmes d'information (LIRIS)
Institut National des Sciences Appliquées de Lyon (INSA Lyon)
Institut National des Sciences Appliquées (INSA)-Université de Lyon-Institut National des Sciences Appliquées (INSA)-Université de Lyon-Centre National de la Recherche Scientifique (CNRS)-Université Claude Bernard Lyon 1 (UCBL)
Université de Lyon-École Centrale de Lyon (ECL)
Université de Lyon-Université Lumière - Lyon 2 (UL2)-Institut National des Sciences Appliquées de Lyon (INSA Lyon)
Université de Lyon-Université Lumière - Lyon 2 (UL2)
City University London
Source :: AVI, International working conference on Advanced Visual Interfaces, International working conference on Advanced Visual Interfaces, Jun 2016, Bari, Italy. pp.240-243, ⟨10.1145/2909132.2909275⟩
Publication Year :: 2016
Publisher :: ACM, 2016.
Abstract: International audience; Many users struggle when they have to use complex interfaces to complete everyday computing tasks. Offering intelligent, proactive assistance is becoming commonplace yet determining the right time to provide help is still difficult. We conducted an empirical study that aimed to uncover what user factors influenced following advice. Our results describe a user's background and expectations that appear to play a role in heeding assistance. Our work is a step towards understanding how to provide the right assistance at the right time and build proactive assistance systems that are personalized for individual users.

Details

ISBN :: 978-1-4503-4131-8
ISBNs :: 9781450341318
Database :: OpenAIRE
Journal :: Proceedings of the International Working Conference on Advanced Visual Interfaces
Accession number :: edsair.doi.dedup.....33743edeebbe3d77601dc06c48a6d7cb
Full Text :: https://doi.org/10.1145/2909132.2909275