THE ROLE OF FINTECH IN FINANCIAL INCLUSION

This study aims to examine the role of fintech in financial inclusion and its implications for individuals, businesses, and society. The research uses a combination of quantitative and qualitative methods, including a survey of 98 respondents in the Mumbai Metropolitan Region and in-depth interviews with experts in the field. The results show that fintech has the potential to greatly increase financial inclusion by providing new and more accessible ways for individuals and businesses to access financial services. The most significant drivers for the adoption of fintech in promoting financial inclusion include technology, financial literacy, and innovation, while the most significant barriers include digital literacy, financial literacy, and data security. The study highlights the importance of addressing ethical and social issues, such as data privacy and consumer protection, to ensure that the benefits of fintech reach all members of society. The results provide insights into the current state of financial inclusion and the role of fintech in promoting it, as well as the challenges and opportunities for further development in this area.