CONFLICT MANAGEMENT: ASSESSING EDUCATIONAL NEEDS

Authors :: Sylvia T. Brown
Frances Rogers Eason
Source :: Journal for Nurses in Staff Development (JNSD). 15:92-96
Publication Year :: 1999
Publisher :: Ovid Technologies (Wolters Kluwer Health), 1999.
Abstract: In today's healthcare environment, the potential for conflict among healthcare providers exists as changes are occurring at a supersonic pace. The outcomes of conflict may affect patient care and are directly related to the effectiveness of the resolution. Clinical educators and staff development educators are essential in resolution if they assess strategies that are currently being used in managing conflict and then offer more effective resolution strategies.