Recreation, education, conservation: the multiple roles of botanic gardens in Australia

Drawing on the theories that underpin systems theory and conflict management,this paper considers the main role or purpose of botanic gardens in Australia which is based on three perspectives: those of visitors to gardens; garden volunteers; and gardens as organizations. Using a multi-methods approach including written questionnaires, focus groups, and document analysis, a number of key roles were identified by each stakeholder group: recreation (visitors);education (volunteers); and conservation (gardens as organizations). In view of these findings, it is suggested that garden management would benefit from increased attention to visitor wants and needs through an understanding of the main activities undertaken at gardens, their perceptions of visitor service quality,and the values that people place on gardens Refereed/Peer-reviewed