Back to Search
Start Over
Service design and participatory design: time to join forces?
- Source :
- Saad-Sulonen, J, De Götzen, A, Morelli, N & Simeone, L 2020, Service design and participatory design: time to join forces? in C Del Gaudio, L Parra-Agudelo, R Clarke, J Saad-Sulonen, A Botero, A Botero, F C Londono, F C Londono & P A Escandon Suarez (eds), PDC '20: Proceedings of the 16th Participatory Design Conference 2020 : Participation(s) Otherwise . vol. 2, 161247, Association for Computing Machinery, pp. 76-81, Participatory Design Conference PDC2020, Manizales, Colombia, 15/06/2020 . https://doi.org/10.1145/3384772.3385133, Saad-Sulonen, J, Götzen, A D, Morelli, N & Simeone, L 2020, Service design and participatory design: time to join forces? in PDC '20: Proceedings of the 16th Participatory Design Conference 2020-Participation(s) Otherwise . vol. 2, Association for Computing Machinery, New York, pp. 76-81 . https://doi.org/10.1145/3384772.3385133, PDC (2)
- Publication Year :
- 2020
- Publisher :
- Association for Computing Machinery, 2020.
-
Abstract
- We address the theme of participation(s) otherwise by bringing forward what we see as an opportunity to combine existing participatory and service design approaches to participation in the way they weave connections between design, IT, digitalization and democracy, focusing on the context of the public sector. This is a context where participatory design, despite interest and projects, has not been widely adopted. However, service design, the ĝ€new kid on the block', is establishing itself by very pragmatically addressing the emerging need for people-centered design approaches in organizations, including in the public sector. Service design might at first be easily dismissed by participatory design because of what may seem a superficial take on people-centeredness and its links to business-centered interest in ĝ€design'. With this exploratory paper, we emphasize what both disciplines can learn from one another and propose that participatory design and service design join forces in expanding notions of participation and addressing the challenges of digitalization in the public sector.
- Subjects :
- services
business.industry
Service design
media_common.quotation_subject
Public sector
public sector
Context (language use)
Citizen journalism
Public relations
PDC proceedings
Democracy
Participatory design
Join (sigma algebra)
participation
Sociology
service design
business
Theme (narrative)
media_common
Subjects
Details
- Language :
- English
- Database :
- OpenAIRE
- Journal :
- Saad-Sulonen, J, De Götzen, A, Morelli, N & Simeone, L 2020, Service design and participatory design: time to join forces? in C Del Gaudio, L Parra-Agudelo, R Clarke, J Saad-Sulonen, A Botero, A Botero, F C Londono, F C Londono & P A Escandon Suarez (eds), PDC '20: Proceedings of the 16th Participatory Design Conference 2020 : Participation(s) Otherwise . vol. 2, 161247, Association for Computing Machinery, pp. 76-81, Participatory Design Conference PDC2020, Manizales, Colombia, 15/06/2020 . https://doi.org/10.1145/3384772.3385133, Saad-Sulonen, J, Götzen, A D, Morelli, N & Simeone, L 2020, Service design and participatory design: time to join forces? in PDC '20: Proceedings of the 16th Participatory Design Conference 2020-Participation(s) Otherwise . vol. 2, Association for Computing Machinery, New York, pp. 76-81 . https://doi.org/10.1145/3384772.3385133, PDC (2)
- Accession number :
- edsair.doi.dedup.....5c920dbaf0c96af98313a0da29aee003