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Approaching Process Improvement

Approaching Process Improvement

Authors :
R. Kannan Mutharasan
Itai Gurvich
Jan A. Van Mieghem
Source :
Heart Failure Clinics. 16:369-377
Publication Year :
2020
Publisher :
Elsevier BV, 2020.

Abstract

Process improvement begins with the process view: understanding patient care from the patient's point of view. Organizations must also clearly articulate for themselves how they define operational excellence so that the tradeoffs taken in process improvement can be clearly made. Constructing a process map allows application of powerful analytical tools, such as Little's law, which in turn uncovers targets for process improvement from the patient's point of view. Often tradeoffs among process performance metrics, such as quality, cost, time, personalization, and innovation, must be made when deciding upon improvements to be made in certain processes.

Details

ISSN :
15517136
Volume :
16
Database :
OpenAIRE
Journal :
Heart Failure Clinics
Accession number :
edsair.doi.dedup.....74cc49eee33908a95b4d77418f29704f
Full Text :
https://doi.org/10.1016/j.hfc.2020.06.001