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Implementing a process asset library focused on IT service capacity management
- Source :
- 2017 12th Iberian Conference on Information Systems and Technologies (CISTI).
- Publication Year :
- 2017
- Publisher :
- IEEE, 2017.
-
Abstract
- Una forma de mejorar la calidad en las organizaciones es mejorar sus procesos, por lo que mantener el conocimiento de estos procesos (activos) es vital para cualquier organización. Un modo de organizar estos activos es a través de la biblioteca de activos de proceso (Process Asset Lybrary, PAL), aunque para la creación de PAL efectivas surgen una serie de problemas. Se presenta una nueva aproximación práctica, y un breve caso de estudio centrado en la gestión de la capacidad de servicios de TI<br />Improving the quality in organizations is carried out through improving their processes. So, it is of vital importance to maintain the knowledge of these processes (assets). One way of doing it is using a process asset library (PAL), although there are some problems when defining effective PALs. In this paper, a new practical approach and a brief case study (focused on IT capacity management) are presented
- Subjects :
- Service (systems architecture)
Knowledge management
Process management
Computer science
Process (engineering)
media_common.quotation_subject
02 engineering and technology
Asset (computer security)
Process asset library
Capacity managemen
Biblioteca de activos de procesos
Gestión de la capacidad
0202 electrical engineering, electronic engineering, information engineering
Quality (business)
media_common
IT asset management
business.industry
Organizational process definition
020206 networking & telecommunications
020207 software engineering
Capacity management
Capability Maturity Model
PAL
Electronic publishing
business
Definición organizativa de procesos
Subjects
Details
- Database :
- OpenAIRE
- Journal :
- 2017 12th Iberian Conference on Information Systems and Technologies (CISTI)
- Accession number :
- edsair.doi.dedup.....b8e0ab76718ebc87e83a863f82abb1e9